When placing an order with Olivers Lighting’s on-line shop, customers are presented with the option to provide additional information on why they are placing their order with Olivers Lighting Company and ways with which they feel we can improve our on-line shop.
Following are some of the comments from the last couple of months, excluding the common “previous customer“, “quality“, “ideal” type of reply.
Your reasons for purchasing from Olivers Lighting Company?
The beauty of your product & the pleasure of using it every day
1st in Google search
Wooden surrounds instead of brass
Love the Bakelite range and find your internet clean and representative of what you are making/selling
Good web site and helpful advice when I called
Bakelite switches that will retrofit into existing wall boxes
Great service and good quality switches
Wanted something different
Family has used you before
The range and price
Very impressed with your product and your service when I used you before
Design and quality
Film Sets
Excellent quality products
Recommended by electrician
Good range, plus extremely helpful staff when I rang with a query
Known about and used Olivers for years
Unable to find item any where else
I was impressed with the quality of your goods
Have an old period house and I think your products are very stylish
I’ve been looking for wooden switches for a long time and have not been able to find them until I looked at your website
Traditional style and very easy to use
The best switches & sockets available
Easy to navigate site. Good prices for what appears to be a good product
Seen light switches in a friend’s house
Well presented site and helpful/polite on the phone
The quality of goods & service is excellent
Quality of product, dependability of range allow continued purchases
We like the light switches!
Professional website with exactly the products I want
I love your products
Best wooden backplates!
We adore the items we bought previously, the craftsmanship and quality of the switches are first class
How could we improve our on-line shop?
1. Products on offer
The switches and sockets are manufactured and assembled to order, hence why we don’t have special offers, sorry.
2. Identify postage and packaging before order
The software we used to build the shop only adds postage when a customer confirms their order prior to payment. This is mainly designed for shops that price per weight/quantity and need all quantity information prior to postage costs being calculated. Olivers have a standard price of £5.00 per order or £9.00 if purchasing wall lights, but the shop will again only add this once the order is confirmed, prior to payment.
Always read the Terms & Conditions of any on-line shop prior to purchase, especially if you haven’t used them before. Under our terms & conditions you will find the following information - All UK orders are charged at a flat rate of £4.17 (+VAT) for postage & packing, with the exception of Olivers’ wall lights, which are charged at £7.50 (+VAT) per order.
4. Include VAT
VAT is shown next to each product, in the shopping basket and at checkout.
5. Could have pictures showing switches from different angles etc. – (Please) have a picture of each colour of switch and wood.
There are plans for this in the future.
7. Images of what you’ve ordered in basket
I’m afraid this isn’t possible using our existing software.
8. A word of thanks for comments made by loyal and helpful customers…
Thanks for all the comments we receive, they are all read and very much appreciated!!