When placing an order on Olivers Lighting’s on-line shop, our customers are presented with the option to provide additional information on why they are placing their order with Olivers Lighting Company and ways with which they feel we can improve our on-line shop. Thankfully we don’t receive negative feedback (a dangerous admission) but following is the main body of comments from the last couple of months.
Constructive criticism:
1. “The repeat of quantities is confusing on the shopping cart page.”
This was indeed confusing and has been fixed. The shopping cart and the confirmation email now only display one quantity for each individual product and not it’s associated choices etc.
2. “Make it (the shop) a bit more intuitive. If there had been a small picture with the range name, it would have been more helpful, and nothing would be missed by not investigating further.”
A list of products and their associated images can be found on the on-line shop by using the menu button ‘product list‘.
3. “Be upfront on delivery cost.”
The software we used to build the shop only adds postage when a customer confirms their order prior to payment. This is mainly designed for shops that price per weight/quantity and need all quantity information prior to postage costs being calculated. We however have a standard price of £5.00 per order, but the shop will again only add this once the order is confirmed, prior to payment.
Always read the Terms & Conditions of any on-line shop prior to purchase, especially if you haven’t used them before. Under our terms & conditions you will find the following information – All UK orders are charged at a flat rate of £5.00 for postage & packing.
Your reasons for purchasing from Olivers Lighting Company:
Purchased last year and was very happy with the service
Great quality and beautiful products
The Product looks good and the service is friendly
Excellent quality – previous customer
Recommended by electrician
V good online shop
Clear site, easy to use
Good quality – looks nice
Great website
Timeless quality
Recommendation from a family member
Very helpful on phone
High quality unique product
Value and product selection
Renovating a victorian property
Good choice of period fittings
Professional looking website – don’t change
Used before, good service
Good quality and realistic reproductions
On “my favourites”
Good quality period fittings
Existing customer for many years
I have already bought switches before and am very pleased with them
Goods purchased previously were excellent and good service
Good quality and authentic
Used before – great period switches
Having ordered one switch we were very impressed with the quality and will be doing the whole house eventually!
Look better quality than other online stores
Long time user…
We’ve had light switches from your company in the past and the like the quality of the prodauct as well as the professional service
Existing customer (about 15 years)
Love your products – previous customer
Good quality, easy site to search
Probably the best in period switches etc
Match existing light switches to the best level we could find
Gave the best information on product and ease of placing order
Your products seemed better quality to the other companies plus your website was extremely easy to use and well designed, plus when I telephoned for advice, the gentleman I spoke to was extremely helpful
Thanks for all the comments we receive, they’re all read and all very much appreciated.